Your privacy is taken seriously at 1e com. This policy explains exactly what data we collect, why we need it, how it is stored and protected, and what rights you have over your information as a registered player.
Encrypted Storage — All personal and payment data is stored using encrypted connections. Your details are never kept in accessible plain text.
No Data Selling — 1e com does not sell, rent or trade your personal information to third parties for marketing or any other commercial purpose.
Your Rights — You can request a copy of your data, ask for corrections, or request deletion at any time by contacting our support team.
Summary: 1e com collects only the data necessary to operate the platform, process your PKR transactions and keep your account secure. We do not sell your data and we do not share it with anyone except where it is strictly necessary to deliver the service. This policy applies to the 1e com website, mobile browser version and the Android and iOS apps.
When you register on 1e com, deposit PKR, play casino games, place a bet on a Cricket or PSL match, or simply browse the Game Lobby, certain information about you is collected and processed. This Privacy Policy explains what that information is, how it is used, and how it is protected.
1e com is committed to handling your personal data responsibly and transparently. This policy is written in plain language so you know exactly where you stand — no legal jargon buried in paragraphs that no one reads. We want every player on the platform to feel confident that their information is in safe hands.
By registering an account and using the 1e com platform, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside the Terms and Conditions, which govern your use of the platform more broadly.
The information we collect falls into the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Account registration and KYC verification |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | PKR deposit/withdrawal amounts, payment method type (JazzCash, Easypaisa, Raast, Bank Transfer, card) | Processing transactions and fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Platform improvement, responsible gaming monitoring |
| Verification Data | ID documents, proof of payment method | KYC compliance and withdrawal verification |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data or health information unless it is voluntarily provided in direct communication with our support team and relevant to your query.
Data is collected through several touchpoints across the 1e com platform:
Every piece of data collected by 1e com is used for a specific, legitimate purpose. We do not collect data speculatively or in excess of what is needed. The primary reasons we process your information are:
All financial transactions on 1e com are conducted in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer, a debit or credit card, or another supported mobile wallet, transactional data is processed through our payment infrastructure.
1e com does not store full card numbers or mobile account PINs on its servers. Payment processing is handled through secured channels and your complete payment credentials are never accessible to 1e com staff.
Transaction records — including deposit amounts, withdrawal requests, dates and payment methods — are retained as part of your account history. This data is used for account management, dispute resolution and fraud prevention only.
Important: All deposits and withdrawals must originate from payment methods registered in your own name. 1e com will verify that the name on a payment account matches your registered player name before processing withdrawals. This protects you from unauthorised transactions.
1e com does not sell, rent or trade your personal data to any third party for marketing, profiling or commercial purposes. Your information is shared only in the following limited circumstances:
The 1e com website and app use cookies and similar tracking technologies to deliver a smooth and personalised experience. Here is a breakdown of the types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to stay logged in and use the platform normally.
1e com retains your personal data for as long as your account is active. Once you close your account, data is retained for a further period as required for legal, fraud prevention and dispute resolution purposes before being securely deleted or anonymised.
Transaction records are typically retained for a minimum period consistent with standard financial record-keeping practices. Verification documents (KYC) are retained for the duration required to satisfy verification obligations and are then securely destroyed.
Usage and gameplay data may be retained in anonymised or aggregated form indefinitely for the purpose of platform improvement and statistical analysis. Anonymised data cannot be used to identify you.
Protecting your personal and financial data is a core responsibility at 1e com. The following security measures are in place across the platform:
While 1e com takes every reasonable step to protect your data, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify affected players and take immediate steps to contain and investigate the incident.
You also play a role in keeping your account secure. Use a strong, unique password for your 1e com account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access.
As a registered player on 1e com, you have the following rights in relation to your personal data. To exercise any of these rights, contact support at [email protected] from the email address registered on your account.
You can request a full copy of all personal data 1e com holds about you at any time. We will provide this within a reasonable timeframe.
If any of your personal details on file are inaccurate or out of date, you have the right to request a correction. Some changes may require re-verification.
You may request deletion of your personal data when it is no longer needed for the purpose it was collected. Some data may be retained as required by law.
In certain circumstances you can ask us to stop processing your data while you raise a query or dispute about how it is being used.
You can request that your data be provided to you in a commonly used, machine-readable format so you can transfer it if needed.
You can object to your data being used for certain purposes such as analytics or profiling. This will not affect your ability to use core platform features.
The 1e com platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Age verification is enforced at registration and prior to the first withdrawal.
If you believe a minor has registered an account on 1e com using false information, please notify us immediately at [email protected]. Any account identified as belonging to a person under 18 will be closed immediately and all associated data will be deleted in accordance with this policy.
Parents and guardians are encouraged to use device-level parental control tools to prevent minors from accessing online gaming platforms.
1e com may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to our data practices, or in response to changes in applicable requirements. When changes are made, the revised policy will be published on this page with an updated revision date shown at the top.
For significant changes, we will aim to notify registered players via email or an in-platform notification. However, it is your responsibility to review this page periodically. Continued use of the platform following an update to this policy constitutes your acceptance of the revised version.
For any privacy-related queries, data access requests, correction requests or concerns about how your information is handled, please get in touch with the 1e com support team:
Email: [email protected]
When submitting a data request, please use the email address registered on your 1e com account and clearly describe your request. We will acknowledge your request promptly and aim to respond in full within a reasonable timeframe. For complex requests, additional verification of your identity may be required before data is shared or deleted.
For general platform support, account issues or payment queries, the same contact address applies. Our support team handles all player communications and will route your query to the appropriate team.
From the moment you register to every PKR transaction you make, your data is handled with care. Here's how privacy shapes the 1e com experience.
Every connection between your device and 1e com is encrypted with TLS. Whether you're depositing via JazzCash on mobile data or browsing the Casino on Wi-Fi, your data travels securely.
Your personal information is never sold or shared with advertisers. 1e com collects only what is needed to operate the platform and process your PKR transactions. Nothing more.
Full card numbers, mobile wallet PINs and banking credentials are never stored on 1e com servers. Payment data goes directly through secured processing channels for each transaction.
We only ask for information that is directly necessary — your name, contact details, age verification and payment method. No excessive profiling, no unnecessary data points collected during gameplay.
KYC verification protects you as much as it protects the platform. Confirming your identity before withdrawals are released prevents anyone else from accessing your PKR balance without your knowledge.
Request your data, correct inaccuracies, ask for deletion or restrict processing — all through a single email to support. Your privacy rights are real and actionable, not just words on a page.
Straight answers to the privacy questions Pakistani players ask most often about 1e com.
Register your 1e com account today and enjoy Casino, Slots, Cricket Betting, PSL markets and Bingo — all in PKR, with your privacy protected every step of the way.