1e com Frequently Asked Questions

You must be 18 years of age or older to register. 1e com is an adults-only entertainment platform. Age is confirmed during registration and again before a first withdrawal is released. Accounts found to belong to anyone under 18 are closed immediately without exception.

No. Each individual is allowed one account only. Registering multiple accounts is against the platform rules and will lead to all associated accounts being reviewed and potentially suspended. If you have lost access to an existing account, contact support to recover it rather than creating a fresh one.

Basic email verification is required to activate your account. Full identity verification is required before your first withdrawal is processed. This step protects your account balance and ensures withdrawals go to the correct person. Having your details ready in advance means withdrawals are released more quickly when you request them.

Personal details can be updated through your account settings once you are logged in. For a change to the registered email address, an identity check is required first — contact support at [email protected] to initiate this. Keeping your contact details current is important because security alerts, bonus notifications and withdrawal confirmations are sent to the registered email.

On the Login page, click "Forgot Password?" and enter your registered email address. A reset link will arrive in your inbox within a couple of minutes. Click it, set a new password, and you can log straight back in. Check your spam folder if the email does not appear in your main inbox within three minutes.

Accounts are temporarily locked after several failed login attempts as a security measure. Wait a few minutes and try again, or use the password reset option to set new credentials immediately. If the account remains inaccessible, contact support. Do not register a new account — duplicate accounts are against platform rules and will both be reviewed.

Yes. Your 1e com credentials — email and password — work on the website, the mobile browser version, and the Android app downloaded from the Download page. Your balance, active bonuses and bet history are identical across all three because they all connect to the same account.

1e com supports JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets. All transactions are processed in PKR — Pakistani Rupees — so there are no currency conversion fees for players based in Pakistan. JazzCash and Easypaisa are the fastest options for most players because transfers are near-instant from mobile.

Withdrawal processing times vary by method. JazzCash and Easypaisa withdrawals are typically completed within a few hours once your identity verification is in place. Bank Transfer and Raast withdrawals can take one to three business days depending on the bank. Your first withdrawal always takes a little longer because identity verification is completed at that stage — subsequent withdrawals for the same method are faster.

Minimum deposit amounts depend on the payment method selected. JazzCash and Easypaisa have low entry thresholds, making them accessible for players who want to start with a smaller PKR amount. The exact current minimums are displayed on the deposit screen once you are logged in, since these can be updated from time to time.

A withdrawal may be declined for several reasons: identity verification has not been completed, there is an active bonus with a wagering requirement still outstanding, or the withdrawal details do not match the registered account information. Check your account notifications for a specific reason. If the notification does not explain it clearly, contact support at [email protected] with your account username and the support team will look into it.

No. Deposits must be made from payment accounts registered in your own name. Third-party deposits — using someone else's JazzCash, Easypaisa, bank account or card — are not allowed and can result in the deposit being held and your account being reviewed. Use your own registered payment method at all times.

Cricket is the primary focus — PSL fixtures, T20 internationals, bilateral series, domestic Pakistan tournaments and major international events like the ICC World Cup all get extensive coverage with pre-match and live markets. Football markets cover major leagues. Esports is also available for players who follow competitive gaming. Visit the Betting section to see all active markets and upcoming fixtures.

Yes. Live betting on PSL and other Cricket matches is available throughout the game. Odds update ball by ball so you can read how the match is developing and place bets at any point while it is still running. Log in before the match starts so you are ready when the live markets open — popular PSL fixtures attract a lot of activity and some markets close briefly around wickets or over-changes.

If a match is abandoned before a result is reached, bets are typically voided and the stake is returned to your account balance. The specific treatment depends on how far the match progressed and whether a result was declared via D/L method or equivalent. Full details are in the Terms and Conditions. Your settled bet history in the account will show the outcome once it is processed.

Beyond the basic match winner market, you will find options including top run scorer, highest opening partnership, total runs in an over, method of next dismissal, innings total ranges, and various player performance props. T20 formats typically have the widest range of in-play markets because the pace of scoring creates more opportunities for live odds movement. Markets vary by fixture — check the Betting page on match day for the full list.

The Casino section includes Live Casino with real dealers streaming Baccarat, Roulette and Blackjack around the clock, plus RNG table games for players who prefer to play at their own pace without waiting for other players. The Slot Games library covers classic three-reel titles, modern video slots with bonus rounds and free spin features, and progressive jackpot slots where the prize pool builds over time. Bingo sessions run throughout the day as well.

RNG games use certified random number generators, which means each game outcome is independently determined and not influenced by previous results or account activity. Live Casino games use physical cards and roulette wheels handled by real dealers in a studio environment — the randomness comes from the physical game itself. Return to Player (RTP) percentages for Slot Games are published in the game information panel within each title.

Yes. The Game Lobby brings all available games together — Slots, Live Casino, Bingo and more — in a single browsable interface. You can filter by category, search by game title, or sort by popularity. It is the easiest way to discover games you have not tried yet or to find a specific title quickly without navigating between separate sections.

Welcome bonuses for new registrations are available after your first deposit. The exact offer depends on the current promotion running at the time you register — bonus details, eligible games and wagering requirements are shown clearly on the promotion screen before you opt in. Never accept a bonus without reading the wagering requirement, as this determines how much you need to play through before the bonus converts to withdrawable PKR.

A wagering requirement specifies how many times a bonus amount must be played through before it can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you need to place bets totalling PKR 20,000 using that bonus before the remaining balance becomes withdrawable. Not all games contribute equally — Slots typically contribute 100%, while table games may contribute less. Check the individual bonus terms for the exact contribution rates.

In most cases yes, but forfeiting a bonus typically means the bonus amount and any winnings generated from it are removed from your balance. Only your original deposited PKR amount remains. The opt-out option is in your account bonus section. If you are unsure whether forfeiting is the right move, contact support first — they can clarify what you would keep and what would be removed.

1e com provides deposit limits, session time reminders, and self-exclusion options through your account settings. Deposit limits let you set a maximum PKR amount you can add to your account in a day, week or month. Session reminders alert you when you have been playing for a set period of time. Self-exclusion temporarily or permanently closes your account to prevent access. More details are on the Responsible Gaming page.

Log in, go to account settings, and look for the Responsible Gaming or Limits section. From there you can set daily, weekly or monthly deposit limits in PKR. Reducing a limit takes effect immediately. Increasing a limit has a cooling-off delay to give you time to reconsider — this is a deliberate design choice, not a technical delay.

If gaming is affecting your finances, relationships or daily life, take a break. Use the self-exclusion tool in your account settings to close access for a defined period. Speak honestly with someone you trust. Gaming should only ever be entertainment funded by money you can genuinely afford to lose — it is not a way to earn income or recover losses. The Responsible Gaming page has practical guidance on managing your play and recognising when a break is needed.

The platform is designed to be accessible for new players. Game instructions, odds explanations and how-to guides are available within each section. That said, if you are completely new to online gaming or betting, set a modest deposit limit before you start, take your time exploring, and treat the first sessions as learning experiences rather than profit opportunities. Start with small stakes until you understand how each game or market works.